Tuesday, March 2, 2010

Talk about idiots!

I've been OCDing on this blog Not Always Right, have been reading since yesterday..and am amazed at the idiots that are out there as customers. But then I've not worked retail in quite a while, and I don't remember any odd ones coming in at the auto parts store, or at the sub shop where I worked. When I worked as a waitress, I had someone leave their tip in the bottom of a glass of water. THAT was not fun :|

I found a few REALLY good ones on those pages, and this one is one of those good ones:

Tech Support | Melbourne, Australia

Me: *on the phone* “Hello, how can I help you?”

Customer: “My cable won’t stop changing channels.”

(I walk the customer through a basic re-set.)

Me: “Has that resolved the issue?”

Customer: “No, it’s still changing channels.”

Me: “OK, you’re just watching it and it’s just randomly changing channels by itself?”

Customer: “Yes, when I press the channel up and down buttons on the remote, it keeps changing channels.”

Me: “…that’s the purpose of the channel buttons.”

Customer: “Well, how do I get it to stop changing channels?”

Me: “Stop pressing the channel buttons.”

Customer: *getting irritated* “But I want to press the channel buttons, but it won’t stop changing.”

Me: “If you don’t want it to change, stop pressing the buttons.”

Customer: “Oh…but how do I get it to stop?”

Me: “Put your remote down and don’t touch it.”

Customer: “That’s ridiculous, why would you have that button if it’s just going to change the channels?!”

HOW STUPID IS THIS? I guess tech support runs into lots of idiots!


  1. Diane:
    There are people out there that could most likely write VOLUMES about the seemingly infinite LEVELS of stupidity shown by the general populace.

    Fortunately, neither of "us" (or our families)appear anywhere in there...!
    (wink, wink, nudge, nudge)

  2. I went back in this blog to page 212 out of 299.. turns out there is a book by them by the title of The Customer is Not Always Right. Its under $10. might pick it up :P